GoFundMe Help Center/Common Questions

Why don't I see my campaign in your search directory?

Greg
posted this on December 10, 2012 12:40 PM

While your GoFundMe campaign will be live and ready to accept donations immediately, your campaign must be manually approved by the GoFundMe Team prior to appearing in our public search directory. 

To help protect donors and to prevent any misuse, GoFundMe requires that you meet the following criteria before being listed in the Search Directory. (Note: campaigns that don't meet these criteria will remain live & fully functioning, but will not be publicly listed on GoFundMe)

a) Valid and authentic Facebook account must be connected to your GoFundMe campaign. Facebook accounts that seem to be purposely anonymous will not be accepted (ie, no photo or unusually low amount of friends). Please note that you will only be able to connect a personal Facebook account to your campaign for verification purposes. Fan or group Facebook pages alone cannot be used.

TIP: You can 'refresh' your Facebook info at any time by visiting 'My Account' and clicking the 'Refresh My Facebook Info' link. 

b) Your campaign must include a photo or video. However certain photos will NOT be approved. 

  • Blood, gore, graphic injuries, or any other type of unsettling material.

  • Logos, graphics and clipart.

  • Low quality images that are too blurry, contain too much text, collages, or are not related to your campaign.

  • Invalid Facebook account or Facebook photo.

c) Your campaign must have raised at least $100 in online donations. Offline donations do not count towards this requirement. 

d) Ensure your campaign is eligible to be listed in the Search Directory. To ensure your campaign is set to display publicly on GoFundMe, please follow the steps below: 

    1. Sign In to GoFundMe: http://www.gofundme.com/sign-in/ 
    2. Click the 'Edit' tab. 
    3. Click the 'Campaign Settings' item in the left menu. 
    4. Locate the 'Display on GoFundMe?' row and toggle the option to Yes 
    5. Click the 'Save Settings' button. 

Your campaign will be manually reviewed by a member of the GoFundMe Team. Since your campaign is not made available for review until the above criteria is met, it may take up to 24 hours for your campaign to get approved.

 

 Still can't find your answer? Click here to ask our Customer Happiness team directly and we'll get back to you in under 5 minutes, guaranteed

Andy

 
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