GFM-logo

Unauthorised charge on your card

Our Payment Review team is working around the clock to prevent the unauthorised use of cards on GoFundMe. Donations made to GoFundMe fundraisers will show with the following description on a bank statement: GoFundMe Fundraiser Title 

If you did not make a recent donation to a GoFundMe fundraiser, please contact our team here

Cards can be compromised and used at any merchant across the web, so it’s important to also contact your card issuer to report the use of the card.

Received a receipt but did not make a donation

We recommend that you check your bank statements to see if your account has been compromised. If you see any unauthorised charges, you can contact our team by completing this form.

If you don’t see any charges, it could be that someone entered the wrong email address when making their donation. If this happened and you'd like to unsubscribe from GoFundMe emails, you can do so by selecting "unsubscribe" at the bottom of the email.

Was this article helpful?
71 out of 182 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below. We’ll provide you with personalized support and connect you with one of our Customer Care agents if needed.

Get help