Unexpected refund from GoFundMe

The GoFundMe organizer decided to deactivate their fundraiser

The GoFundMe organizer may have decided to deactivate their fundraiser and refund all of their donors. If you are a donor, it would be best to get in touch with the GoFundMe organizer for more information. We can assist you in contacting them if needed.

Our payment processor was unable to verify the donation

Our payment processor may proactively refund donations if they are unable to verify a donor’s identity. These security measures are designed to protect GoFundMe organizers from fraudulent donations. If you are a donor and would like to contribute again, we can work with our payment processor to verify your identity by reviewing your government-issued ID or a link to your social media, such as Facebook or LinkedIn. Please get in touch with us by clicking "Get help" on this page, to get that process started.

The GoFundMe organizer did not verify their account or withdraw their funds within required deadlines

Due to federal regulations, our payment processor cannot hold funds for extended periods of time. Our team sends several reminders to the GoFundMe organizer to assist them with the withdrawal process.

If a GoFundMe organizer does not verify their account email before 30 days, or enter withdrawal information and provide any required verification documentation before 90 days of getting their first donation, their donations will be automatically refunded in full back to donors. Donors will receive the credit on the card that was used to make the donation within 3-10 business days.

If you are a long-time GoFundMe organizer on GoFundMe and have a Stripe account outside of Canada specifically, donations are refunded before 21 days if you do not activate your account.

The donation was charged back

Donors have the right to initiate a chargeback, or dispute their donation with their card issuer. This usually happens if the donor does not recognize the charge in their bank statement.

This results in the card issuer pulling the funds from the GoFundMe organizer’s payment account. If you are a GoFundMe organizer, read this article to learn more about addressing a chargeback.

The donation was made by the GoFundMe organizer

Our payment partners for personal GoFundMe fundraisers don't allow GoFundMe organizers to donate to their own fundraisers, even if the donation was given to you by someone else by cash or check.

This can be seen as a cash advance in the banking world, and these donations will need to be refunded.


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