Requesting a refund

If you are a donor and would like a refund for a donation or a tip, or believe there has been an unauthorised charge, our team can help.

How do I request a refund from a GoFundMe fundraiser?

If you’d like us to refund a recent donation or tip to a GoFundMe, please contact us through the following link: 

Submit a refund request

How do I request a refund if there has been an unauthorised charge on my card? 

If you see a charge on your statement but did not recently donate on the platform, we are here to help. Our Payment Review team is working around the clock to prevent the unauthorised use of cards on GoFundMe.

Please contact our team by completing this unauthorised charge form.

Cards can be compromised and used at any merchant across the web, and the most important thing to do if you notice a charge that might be unauthorised is to contact your card provider to report the use of the card.

How do I request a refund from a charity fundraiser? 

Charity donations are typically non-refundable. This is because donations are generally classed as irrevocable and undesignated contributions, and there may be tax implications for the charity and/or donor as a result of refunds. Donations made to charity fundraisers are subject to the terms found here.

However, we are able to refund any optional tips left with your donation. If a mistake was made or a refund is needed, we encourage you to contact the charity directly. You can also contact our team and we can see if your donation is eligible for a refund.

How do I request a refund if I believe a fundraiser was fraudulent? 

If you believe that your donation was misused or that the GoFundMe organiser or beneficiary has committed fraud, please contact us through the following link: 

Submit a GoFundMe Guarantee request

Was this article helpful?
79 out of 293 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below. We’ll provide you with personalised support and connect you with one of our Customer Care agents if needed.

Get help