This article will explain the expected timeline once you’ve completed the initial bank transfer set-up, along with some of the reasons a transfer might be delayed.
The first step is to complete the process of setting up transfers. This includes sharing your personal and bank details with us and our payment processor and, in some situations, additional supporting documentation.
Make sure the bank transfer set-up is complete and verified
After transfers are successfully set up, you will see a scheduled transfer (showing the estimated arrival date) within your GoFundMe account. On average, the funds will be deposited in your bank account 2-5 working days after the date they are sent and your GoFundMe account will show the estimated arrival date.
NB: The transfer speed of 2-5 working days is highly dependent on the processing speed of your bank. Unfortunately, GoFundMe is not able to speed up the process.
See reasons transfers may be delayed
Transfer is not the full amount
If the transfer is less than you expected, it may be because some donations are still being processed. As soon as donations are processed and verified, they are added to your next scheduled transfer. You can read more about that here.
Transfer has been sent but has not reached bank after 10 working days
If you haven't received your funds within 10 working days after they were sent and they have not been returned to your GoFundMe account, please use this form to contact our team so that we can help you locate the funds.
Transfer date continues to be rescheduled
If the scheduled transfer date in your overview is continuously pushed back, it is because we need additional information or there is an error in the information provided. Here is more information about how to resolve these situations. If you need help from our team, simply click "Get help" on this page.
|What went wrong||How do I fix it?|
||Difference between the names listed for personal and bank details.||Contact our team so that we can update the information for you.|
||Documents need to be uploaded for our Payment Partner to verify.||Upload the required documents to your account by clicking the "Bank transfers" icon in your GoFundMe account. Learn more about that process here.|
||Incorrect bank details have been entered.||Contact your bank to make sure the information you are using is correct, then re-enter your bank details by clicking the "Bank transfers" icon in your GoFundMe account.|
||A transfer was sent using the correct bank account information but has not arrived.||Contact our team so that we can work with our payment processor to locate the funds.|
||Your account is under review by our Trust & Safety team.||Reply to the email that was sent by our team and include any information requested. If you did not receive an email, contact our team for support.|