Sign Up Sign In Help Questions Press Success Stories How it Works

Help Centre

Our Customer Happiness team is ready to answer your questions, 24/7


How do I issue refunds?

WePay (US & Canadian Accounts): 


To refund all your account's donations, click this link here

To refund a single donor, please visit contact our team


Stripe (UK, Euro & AUD Accounts):

  1. Log in to your Stripe account
  2. On the left-hand side, click 'Payments'
  3. Hover your mouse over the payment you would like to refund and click 'Refund'
  4. Select 'Full Refund'

Still can't find your answer? Click here to ask our Customer Happiness team directly and we will get back to you in under 5 minutes, guaranteed!

Contact Us
5-Minute Email Support
No deadlines or goal requirements
Mobile-Friendly Campaigns
Keep every donation you receive
GoFundMe Mobile App
No penalties for missing goal
Supported Currencies
Privacy Policy     |    © 2010 - 2016 GoFundMe
Powered by Zendesk