If you’ve raised funds that are no longer needed and you haven’t transferred them to your bank account yet, you can refund your donors. This action is irreversible, so please make sure that you really do want to refund your donors before moving forward with the request. Your donors will generally receive their refunds in 7-10 working days. (Weekends and bank holidays aren't included.)
Alternatively, if you think our team should investigate a fundraiser, you can read more about that here.
Refunding a charity fundraiser
Charity donations are usually non-refundable. These donations are typically irrevocable and undesignated contributions, and there may be tax implications for the charity and donor if refunds are issued. Donations made to charity fundraisers are subject to the terms found here.