Refunding your donors

If you’ve raised funds that are no longer needed and haven’t transferred them to your bank yet, you can refund your donors. This action is irreversible, so once you decide to issue refunds, you won't be able to undo it. Your donors will generally receive their refunds in 7-10 working days. (Weekends and bank holidays aren't included.) 

Please click here to submit your request to refund donors.

Alternatively, if you think our team should investigate a fundraiser, you can read more about that here.

Refunding a charity fundraiser

Charity donations are usually non-refundable. These donations are typically irrevocable and undesignated contributions, and there may be tax implications for the charity and donor if refunds are issued. Donations made to charity fundraisers are subject to the terms found here.

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