Transferring funds to a mobile bank or prepaid debit card

Mobile banking

Any account used for bank transfers from GoFundMe must have both a sort code/routing number and an account number. You must also be able to provide documentation and verification including: 

• Government-issued ID with a name that matches the account holder
• A bank statement that shows:
  • Full legal name
  • Bank logo
  • Account or IBAN number
  • Statement must be less than 30 days old
  • Sort code (if in the UK/ ROI)

Certain online banks don’t provide documentation our payment processors need, so it’s very important to confirm you're using a bank that can provide these documents.

Even if you’ve already transferred funds to an account, if you’re prompted to upload further verification documents and cannot provide them, no additional funds can be sent to that account and a different account will need to be added.

Prepaid cards

We do not advise using a prepaid debit card to transfer funds from your GoFundMe fundraiser, but if you choose to do so, please consider the following and know that there are some risks involved with using a prepaid debit card.

If you enter the routing or account number incorrectly and your transfer is sent, it will not go to your card, and there’s a high risk we won't be able to recover those funds. If you do use a prepaid card, we strongly recommend you double and triple check the information you enter in order to avoid any issues.

Note: If you’re using a prepaid debit card or a mobile banking account, you may need to provide documentation from the issuing bank, or parent bank, rather than from your selected online card provider.

If you can't provide approved documentation to our payment processor for your prepaid debit card, you will be required to use a different account to receive the funds, even if you've already transferred some funds to the prepaid card. 

If you have questions, you can contact our team using the "Contact us" button.