GFM-logo

Withdrawing on to a prepaid debit card

You can withdraw your funds on to a prepaid debit card as long as it has both a routing number/sort code and account number. If you aren’t sure about this information, please contact the company your card was issued by to check with them.

Our top priority is to make sure that your funds reach you safely, so it’s important to know that there are some risks involved with using a prepaid debit card. If you enter the routing number/sort code or account number incorrectly and your withdrawal is sent, it will not go to your card and there’s a high risk we won't be able to recover those funds. If you do use a prepaid card, we strongly recommend you double and triple check the information you enter in order to avoid any issues.

Even if you use a prepaid card, you may still be required to provide the same documents that you would need when withdrawing into a bank account. This includes your photo ID along with a bank statement that shows the issuing bank's logo, your full name and the account number (not the card number).  

If you are unable to obtain a bank statement for your prepaid card or online bank, our payment processor can also accept a direct deposit form signed or stamped by a bank representative or an official printed or stamped bank letter showing all of the information listed above. Please contact the issuing bank for their assistance if you are having trouble accessing these documents. 

NB: If you use an online-only banking service, our payment partner may have trouble verifying your information if you're unable to provide a bank document that lists your full name, the bank logo and the last four digits of your account number. You may also need to provide documentation from the issuing bank or parent bank, rather than from your selected online card provider.

Was this article helpful?
224 out of 386 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below. We’ll provide you with personalised support and connect you with one of our Customer Care Agents if needed.

Get help