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Interacting with donors

As an organiser, you can thank donors and make donations anonymous from within your own account.

To comply with data protection regulations, it’s not possible for us to provide a complete list of your donors' information, and the option to download a donor list including email addresses has been removed.

If you are a charity and need this information for tax purposes, please review this article for specific instructions.

Thanking donors

You can contact donors using GoFundMe’s thank you feature. As well as showing your appreciation and keeping lines of communication open, thanking donors can also keep up your fundraiser’s momentum.

Follow these steps to send virtual thank you notes:

  1. Open your fundraiser dashboard, and select the "Donations" tab
  2. Select "Say thanks" under the donor’s name and type your message in the field
  3. Click "Send" and the next unthanked donor will automatically populate so you can continue sending messages

If you would like to thank all unthanked donors, there will be a banner under your donations tab where you can select to "thank all unthanked donors at once". 

Here is an example of a well-crafted thank you note: 

Hi Kelly, I can't thank you enough for your generous donation to Sparky. It means so much to me and it's truly going to help his recovery. We'd be so grateful if you could share our fundraiser link, (Insert Link Here), with any animal lovers you know by email, text or on social media. Spreading the word really helps make the fundraiser a success. Thanks again!

Hiding donor names

If a donor requests for their name to be hidden on your fundraiser, you can make their donation anonymous by following these steps:

  1. Open your fundraiser dashboard, and select the "Donations" tab
  2. Scroll or search to locate the correct donor
  3. Select the three vertical dots to the right of the donor’s name and then select "Make anonymous"

Making a donor anonymous will not hide their donation amount. In an effort to promote transparency, the amount is always publicly displayed on all donations on the fundraiser.

NB: Only organisers and donors can make a donor anonymous after the donation has already been made. If you’re a beneficiary or a team member, contact your GoFundMe organiser to help you make a donor anonymous. If you’re a donor, see this article for the steps to make your donation anonymous from your end.

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