Thanking and managing donors

As an organiser, you can thank donors and make donations anonymous from within your own account.

To comply with data protection regulations, it’s not possible for us to provide a complete list of your donors' information, and the option to download a donor list including email addresses has been removed.

If you're a charity and need this information for tax purposes, please review this article for specific instructions.

Thanking donors

You can contact donors using GoFundMe’s thank you feature. As well as showing your appreciation and keeping lines of communication open, thanking donors can also keep up your fundraiser’s momentum.

Follow these steps to send virtual thank you notes:

  1. Open your fundraiser dashboard, and select the "Donations" tab
  2. Select "Thank" to the right of the donor's name and type your message in the field
  3. Click "Send" and the next unthanked donor will automatically populate so you can continue sending messages

If you want to thank all unthanked donors, there is a banner under your donations tab where you can select "Write a thank you". 


Here's an example of a well-crafted thank you note: 

Hi Kelly, I can't thank you enough for your generous donation to Sparky. It means so much to me and it's truly going to help his recovery. We'd be so grateful if you could share our fundraiser link, (Insert Link Here), with any animal lovers you know by email, text or on social media. Spreading the word really helps make the fundraiser a success. Thanks again!

Hiding donor names

If a donor requests for their name to be hidden on your fundraiser, you can make their donation anonymous using these steps. However, please note that you won't be able to make it public again once you make this change:

  1. Open your fundraiser dashboard, and select the "Donations" tab
  2. Scroll or search to locate the correct donor
  3. Click the three vertical dots to the right of the donor’s name and then select "Make donation anonymous"

Making a donor anonymous won't hide their donation amount. In an effort to promote transparency, donations will always have the donation amount publicly visible on the fundraiser.

NB: Only organisers and donors can make a donor anonymous after the donation has already been made. If you’re a beneficiary or a team member, contact your GoFundMe organiser to help you make a donor anonymous. If you’re a donor, see this article for the steps to make your donation anonymous from your end.

Looking for additional tips for success? Check out the videos below.




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