Thanking and managing donors
As an organiser, you can thank donors and make donations anonymous from within your own account.
To comply with data protection regulations, it’s not possible for us to provide a complete list of your donors' information, and the option to download a donor list including email addresses has been removed.
If you're a charity and need this information for tax purposes, please review this article for specific instructions.
Thanking donors
You can contact donors using GoFundMe’s thank you feature. As well as showing your appreciation and keeping lines of communication open, thanking donors can also keep up your fundraiser’s momentum.
Follow these steps to send virtual thank you notes:
- Open your fundraiser dashboard, and select the "Donations" tab
- Select "Thank" to the right of the donor's name and type your message in the field
- Click "Send" and the next unthanked donor will automatically populate so you can continue sending messages
If you want to thank all unthanked donors, there is a banner under your donations tab where you can select "Write a thank you".
Here's an example of a well-crafted thank you note:
Hiding donor names
If a donor requests for their name to be hidden on your fundraiser, you can make their donation anonymous using these steps. However, please note that you won't be able to make it public again once you make this change:
- Open your fundraiser dashboard, and select the "Donations" tab
- Scroll or search to locate the correct donor
- Click the three vertical dots to the right of the donor’s name and then select "Make donation anonymous"
Making a donor anonymous won't hide their donation amount. In an effort to promote transparency, donation amounts will always be publicly visible on the fundraiser.
Note: Only organisers and donors can make a donor anonymous after the donation has already been made. If you’re a beneficiary or a team member, reach out to your GoFundMe organiser to get help with making a donor anonymous. If you’re a donor, see this article for the steps to make your donation anonymous.
Looking for additional tips for success? Check out the videos below.
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