Phishing is an attempt to acquire personal information (such as username, password or financial information) by impersonating a website or another person. Unfortunately, the internet is sometimes host to this type of fraudulent behaviour.
Phishing behaviour on GoFundMe includes contacting campaign organisers through their campaigns and posing as a legitimate donor, organisation or even as GoFundMe or a GoFundMe employee.
Please take extra precaution in opening suspicious emails or links, especially urgent requests or promises of additional donations. Do not use the links in an email, instant message or chat to get to any web page if you suspect the message might be inauthentic or the sender untrustworthy.
GoFundMe will never contact our customers through the campaign contact form to request contact, identification or other personal information.
If you ever suspect that someone is impersonating GoFundMe or an employee of GoFundMe, please contact us to verify the authenticity of the message.
Additionally, customers should only sign in to their GoFundMe accounts via GoFundMe’s official website here. Customers should always look for the green lock showing the site is securely encrypted.
If you have received any suspicious correspondence regarding your GoFundMe campaign, please do not respond; instead, forward it to firstname.lastname@example.org or write to our team directly by clicking on the ‘Contact Us’ button below. We also encourage you to reset your GoFundMe and payment account passwords any time you receive a suspicious email. If you need assistance with that process, please let us know.
We appreciate you staying vigilant and helping us keep GoFundMe safe.