If you get see a charge on your statement but did not recently donate on the platform, we are here to help. Our Payment Review team works around the clock to prevent the unauthorised use of cards on GoFundMe. Please contact our team by selecting "I still need help" and provide us with the last 4 digits of the card on file, the text in the statement descriptor and the time the charge was made. This will enable us to locate the charge and help you identify its origin or refund it as appropriate.
Cards can be compromised and used at any merchant across the web, and the most important thing to do if you notice a charge that might be unauthorised is to contact your card provider to report the use of the card. If this happens on GoFundMe, you can also contact our team for additional help in getting those funds returned as soon as possible.