Is your campaign unable to accept donations? Read some of the reasons why donations become paused and how to fix them here.
Verify Email
If your email address has not been verified within 14 days of your first donation, donations to your campaign will be paused.
To accept donations again, search for the email with the subject line "Verify Your GoFundMe Email" and confirm your email address.
Setting up withdrawals
If withdrawals have not been set up within 30 days of your first donation, donations to your campaign will be paused.
You will receive daily emails reminding you to set this up, but another way to check if you still need to do this is by signing in to your account. A notification will be displayed explaining whether you need to update your personal information and/or your bank details.
To accept donations again, just set up your withdrawals by selecting the "Withdraw" button.
Update campaign information
There will be certain situations when GoFundMe’s Community Management or Trust & Safety Team will require updates to be made to your campaign and they will put it on hold until the changes are made. If this is the reason your donations aren’t going through, the campaign organiser will receive an email about these necessary changes.
To accept donations again, make sure the questions in the email are addressed and reply to the message you received. This article explains these holds in more detail.
Campaign is under review
For your safety and security, our payment partners review campaigns to ensure all funds go to the right place. If there is a question about your withdrawals, the payment partner will contact you directly and may put incoming donations on hold.
To accept donations again, follow the instructions provided by the payment partner in their email.