GFM-logo

How do I contact support?

Our team is here to help you, and we'll make sure that we address any questions as quickly as possible. We look forward to helping you resolve any issues through our Help Centre, by email or on live chat.

We strongly suggest that you have a look at our top articles to see if you can quickly find your answer:

Concerned about a Fundraiser?

If you're concerned about a potentially fraudulent fundraiser, you can report it to our Trust and Safety team. Learn more about reporting a fundraiser here.

Important: Please do not report your own fundraiser in an effort to contact our support team. Doing so will result in additional delays for your fundraiser.

How to contact our team:

  1. Click the "Get help" button at the bottom of each Help Centre article.Contact_en-us.png
  2. Enter your question in the box to see potential answers to your question. 
  3. If your question is still not answered, please complete the short form which provides our team with necessary information. 
  4. Submit your question by email or on chat.

Chat availability is based on the time of day and your location. You can tell whether chat is available if you can see the "Chat now" button.

chat_pic.png

 

Please keep the following in mind when contacting our team:

  • Please provide the exact email address you used to create your GoFundMe account or make a donation. 
  • If you're not sure which email you used, please let us know any other email addresses you might have used or provide the fundraiser link that you're writing about.
  • If you are writing on behalf of someone else, please include their email address or ask that person to contact us directly. For security purposes, we can only share the account information when communicating through the email address on file.
Was this article helpful?
158 out of 1259 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below. We’ll provide you with personalised support and connect you with one of our Customer Care agents if needed.

Get help