You’ve created your campaign, shared it and now you’re ready to add a bank account to receive the funds you raise.
If the person withdrawing the funds meets the requirements, please follow the steps below.
Step 1. Start by selecting 'Withdraw' on your campaign dashboard.
If you can't see the 'Withdraw' option, this is probably because you have a team member account and are not in charge of the withdrawals.
If you click 'Withdraw' and you're taken to a page where you see an organisation listed below the amount raised, that means that you have a charity campaign and that you will not need to withdraw funds from GoFundMe. Find out more about charity withdrawals here.
NB If you're using the app, the 'Withdraw' button will be located here, instead:
Step 2: Confirm your email address
If you haven’t already done so by this point, you will need to confirm your email address. Click here if you haven't received the verification email.
Step 3: Verify your phone number
If your phone number hasn’t been verified from your device in the last 30 days, you’ll be prompted to add your number after selecting 'Set up withdrawals'. This is an important security feature called Multi-Factor Authentication which is a way of protecting your account information from being tampered with.
Step 4: Select beneficiary
Once your phone number has been verified, you’ll be given the following options in order to indicate who will be managing the campaign funds:
- Myself: if you select 'Myself', this means that you will be withdrawing the funds and depositing them in either your own bank account or an organisation's bank account that you manage money for. You must be a financial administrator for the organisation in order to add their bank details. Do not select 'Myself' and then add another individual's personal bank account details.
- Someone else: if you select 'Someone else', this means that you will be sending the funds to either someone else’s bank account or the person managing the money for an organisation.
- Personal or Organisation: 'Personal' means that an individual will be withdrawing the funds and depositing them in their own bank account. 'Organization' means that a company will be set up to add their bank account. Find out more about organisation withdrawals here.
If you have set up a registered charity campaign which is connected to the PayPal Giving Fund, you may not need to withdraw the funds. Read more about the registered charity campaign and the PayPal Giving fund enrolment process here.
If you’re not using Stripe or the PayPal Giving Fund and you still can’t see an "Organisation" option, please contact us if you need help adding organisation details to your account.
Bear in mind that proceeds from charity campaigns are sent directly to the charity's PayPal Giving Fund account. With personal campaigns, you can add your own bank account but you can't send the funds straight to your PayPal account.
If you selected 'Someone else' to withdraw funds
You will then be directed to send an email invitation to the person managing withdrawals. If the invitation doesn’t send, try sending it to another of their email addresses. That usually does the trick! If they don't have an email account, we recommend that you help them to set up a Gmail account so that they are able to withdraw funds.
- Make sure that this person meets the requirements to withdraw funds from your campaign.
- Choose carefully! Only one person is allowed to withdraw funds for each campaign. Once funds have gone out, you cannot change the person who makes the withdrawals.
If you selected 'Myself', you will verify your own personal information and add your bank account details. Do not add anyone else’s information to your own account.
Step 5: Add your bank details
GoFundMe does not necessarily verify that your bank details are correct before withdrawals are sent out, so it's essential that you ensure that there aren't any typos or incorrect information.
To ensure that you have the correct account information, here are a few things to bear in mind:
- Double-check that you're using an ACH or EFT transfer number and that it corresponds to the correct bank
- Make sure that the name you entered when you filled in the personal information matches the bank account holder's name. Do not fill in your own personal information and then add someone else's bank details.
- If all else fails, verify that the information is correct with your bank before you begin making withdrawals
BIC numbers (For Australian customers)
A BIC (Bank Identifier Code) is the SWIFT Address assigned to a bank in order to send automated payments quickly and accurately. It uniquely identifies the name and country (and sometimes the branch) of the bank involved. BICs are often called SWIFT Codes and can be either 8 or 11 characters long.
"Something went wrong" error
If you get an error message when filling in your information that says 'Something went wrong - Contact our team' this could be for a number of reasons. Check the following details:
- Do you have the correct routing number? In the US, routing numbers are exactly 9 digits long and you will need to use the number for ACH (also known as EFT) transfers only. Contact your bank for the most accurate information.
- Are you entering the correct state or province code? It should be 2 letters long. For example, if you are in California, you will need to enter "CA". If you are in Alberta, you will need to enter "AB".
- Are you entering an address that starts with a letter? If so, you'll need to start the address with a number, then a letter. Do not enter a PO box number when filling in your personal information.
Step 6: Documents needed for verification
If you set up withdrawals but haven't received the funds in your bank account 2–5 working days after you received an email that they've been sent, this is probably because our payment processor has sent you an email requesting more information.
Please look through your email inbox for a message with the subject 'Action required – upload documents.' If you can't see that email, you can also click 'Withdraw' within your account to see if you're prompted to upload documents there.
This will not happen for every customer, but it's important to have the documents to hand in case they are needed.
Important expectations about the withdrawal process
When you've added your bank details and set up withdrawals, all donations that are made into your account go through a verification process which can take 1–7 working days (weekends and Bank Holidays do not count as working days).
Once they become available, all verified donations in the campaign account will be automatically sent at the selected frequency (daily, weekly, monthly) and deposited into your bank account in 2–5 working days.
No partial withdrawals
Our payment partner is not able to make partial withdrawals. This is because they are an online payment processor and are not allowed to act as a bank by holding your funds for long periods of time. Each time a withdrawal is initiated, it will always be for the full balance available.
Bear in mind that making withdrawals will not affect your campaign in any way at all. Your campaign’s 'Total Amount Raised' meter will stay the same and you can continue accepting donations for as long as you like.