You’ve created your campaign, shared it and now you’re ready to add a bank account to receive the funds you raise.
If the person making the withdrawals meets the requirements, please follow the steps below.
Step 1. Start by selecting "Withdraw" on your campaign dashboard.
Step 2: If you haven’t already done so by this point, you need to confirm your email. If you haven't received the verification email, click here.
Step 3: If your phone number hasn’t been verified from your device in the previous 30 days, you’ll be prompted to add your number after selecting "Set up withdrawals". This is an important security feature called Multi-factor Authentication which is a way of protecting your account information from being tampered with.
Step 4: Once your phone number has been verified, you’ll be given the following options:
- Myself or Someone else: choosing "Myself" means that you will be adding your own personal information and bank account. Choosing "Someone else" means that you’re sending the funds to someone else’s bank account. Do not select "Myself" and then add someone else's information.
- Personal or Organisation: "Personal” means that an individual will be withdrawing to their own bank account. "Organisation" will set up a company to add their bank account. Read more about organisation withdrawals here.
Note: If your account is connected to Stripe or you created a charity campaign connected to PayPal Giving Fund, withdrawals are set up differently. You can read more about Stripe here and registered charity campaign withdrawals here.
If you’re not using Stripe or the PayPal Giving Fund and you still can’t see an "Organisation" option, please contact us if you need help adding organisation details to your account.
Step 4: If you select "Someone else", you will then be directed to send an email invitation to the person managing withdrawals. If the invitation doesn’t send successfully, try sending it to another of their email addresses – that usually does the trick! If they don't have an email address, we recommend that you help them set up a Gmail account so that they can withdraw.
If you chose "Myself", you will verify your own personal information and add your bank account. Do not add anyone else’s details to your own account.
"Something went wrong" error
If you receive an error when filling in your details that says "Something went wrong - Contact our team" this could be for a number of reasons. We advise you to double-check the following:
- Do you have the correct routing number (sort code)? In the US, routing numbers are exactly 9 digits long and you will need to use the number for ACH transfers only. Contact your bank for the most accurate information.
- Are you entering the correct state or province code for North America? It should be 2 letters long. For example, if you are in California, you will need to enter "CA". If you are in Alberta, you will need to enter "AB".
- Are you entering an address that starts with a letter? If so, you'll need to start the address with a number then a letter. P.O. Box addresses can be entered if you are requesting a cheque.
Step 5: After you confirm, the withdrawals for your full account balance will be initiated at the frequency of your choice (daily, weekly or monthly). Withdrawing will not affect your campaign at all. Your campaign’s "Total Amount Raised" meter will stay the same and you can continue accepting donations for as long as you like.
Once withdrawals are sent, it will take 2-5 working days to arrive (weekends and Bank Holidays do not count as working days). Unfortunately, we aren’t able to make withdrawals arrive any faster.