This article will go over the reasons why you may be receiving the following error:
- Your GoFundMe account has been made inactive
- Your fundraiser title has special characters
- Your account name has special characters or is only one letter long
- Your postcode is not formatted correctly
- You’re from an unsupported country
Your GoFundMe account has been made inactive
To fix this issue, please go to your Account Settings (three bars at the top of your screen or the icon with your initials on the mobile app) and scroll to the bottom. There, you will see an option to "Delete Account". You can then create a new account at www.gofundme.com/sign-up. You’ll be able to continue as normal.
Your fundraiser title has special characters
When creating your fundraiser, remove all special characters from your fundraiser title (e.g. #, @, /, *, -). After you’ve launched your fundraiser, you can go back and edit your fundraiser title through the "Edit and Settings" button in your dashboard.
This fundraiser will not launch because of the "-" and "!" contained in the title:
Your account name has special characters or is only one letter long
Your account name must be listed as your first and last name without any special characters (e.g. #, @, /, *, -, 1, 2.). Additionally, your first and last names must be more than 1 letter long. You can edit your account name by signing in to your account and going to your settings here. After you’ve launched your fundraiser, you can go back and edit your name.
This fundraiser will not launch because of the accent on the "á" and the single "D" for the last name:
Your postcode is not formatted correctly
Make sure your postcode is correctly formatted for the location of your fundraiser and for the currency in which you are raising funds by choosing from the drop-down menu options. Once the correctly formatted postcode has been entered, you’ll be able to continue with your fundraiser. If you don’t see the postcode for your location, please contact our team here.
Incorrect format: Correct format:
You're from an unsupported country
If you are not located in one of our supported countries, you will not be able to create a fundraiser. Click here to view a list of our supported countries.