Uploading documents for bank transfers

Contents

• How to upload documents
• Document requirements
• Trouble with document verification
• Uploading a document again

Documents won't be needed for every customer, but our payment processor may request them in order to ensure your money reaches you safely. If your transfers are paused, it means we need additional information to verify your account. Even if you’ve already received some money, we may need you to upload additional supporting documents to send your remaining balance.

Please note that online payment systems like PayPal, Venmo and CashApp often don't meet document requirements to transfer funds. If you prefer an online banking option, true online banks like Ally Bank are the better option.

How to upload documents

1. Begin by clicking the link provided in the email with the subject line "Action required - transfer set-up failed" or in the "Transfers" section of your GoFundMe dashboard
2. From the "Transfers" tab, click "Edit" next to your bank account under "Payout"
3. Then click "Continue to Adyen" or "Continue to Stripe", depending on your payment partner
4. Click the section that's indicated in red. For Adyen, the upload button will be in the bottom right-hand corner next to the "Edit" button. For Stripe, select the "Update" button and you can take a new photo of your document or upload a file from your device.

Documents must meet the following requirements

Personal government-issued ID

• Not expired, not a temporary ID
• Full legal name that matches the one on your bank statement and the name entered for transfer set-up
• Clearly visible colour photo
• Front and back of ID (as separate images) or full passport photo page
• Show all information – nothing should be blanked out
• Show all four corners and edges of ID
• The file size must be at least 100 KB and no larger than 10 MB
• JPGs work better than PDF formatting

Personal bank statement

• Full legal name that matches ID
• Bank logo
• Account or IBAN number
• Date less than 30 days ago
• Sort code (if in the UK/ ROI)

If you don't have a statement available, you can use:

• Crossed check (in colour)
• Direct deposit form, signed and stamped by a bank employee
• Bank application, signed and stamped by a bank employee
• Bank letter, signed and stamped by a bank employee

All of these documents must still show the requirements listed above.

NB: For ease of verification, all of this information should be shown on one page. If shown on multiple pages, the document may need to be sent for an additional manual review.

All requirements listed above must be included and printed on the document, not handwritten.

Organisation’s bank account

• Please click here if you are transferring funds to an organisation’s bank account.  

Trouble with document verification

If your documents haven’t been verified, you'll see a banner on your "Transfers" page letting you know what the issue is. We’ve suggested a solution for the most common issues we see, but if you continue to have trouble, please contact our team by submitting your documents here.  For all uploads, make sure the image is high quality and all information is easy to read. 

• Names on your ID and bank statement don't match the name entered during transfer setup 
• Edit the information in your bank transfers
• The ID or passport you're uploading has expired
• It would be best to add a trusted friend or family member as the beneficiary. Learn more here
• Bank statement shows a credit union member number rather than an account number
• Ask the bank for a statement showing the last 4 digits of your account number or use a crossed cheque
• Bank statement is more than 30 days old
• Ask the bank for a recent bank statement or use a crossed cheque
• Bank document does not show your name, the last four digits of your account number or your bank’s logo
• Ask the bank for a statement showing the necessary information or use a crossed cheque

Uploading a document again

If you've already uploaded a document that wasn't verified and need to upload a different one, follow these steps:

1. Initiate process by clicking the link provided in the email titled 'Action required – withdrawal setup failed' OR click on the red banner in the 'Transfers' area of your GoFundMe dashboard
2. Then click "Continue to Adyen" or "Continue to Stripe", depending on your payment partner
3. Click into the section, identity or bank that has a red banner. The button to upload will be in the bottom right-hand corner next to the "Edit" button

If you're still having trouble with these steps, please submit this form.