Uploading documents for bank transfers

Contents

• How to upload documents
• Document requirements
• Organisation's bank account
• Trouble with document verification
• Uploading a document again

Documents won't be needed for every customer, but our payment processors may request them in order to ensure your money reaches you safely. If your transfers are paused, it means we need additional information to verify your account. 

Please note, online payment systems like PayPal, Venmo and CashApp often don't meet document requirements to transfer funds. If you prefer an online banking option, true online banks like Ally Bank (US only) are the better choice.

How to upload documents

1. Initiate the process by clicking the link provided in the email titled “Action required - withdrawal setup failed” OR from the “Transfers” page of your GoFundMe dashboard
   • US Fundraisers - To get to your transfers, Log into GoFundMe > Select "Your fundraisers" from top right menu > Choose "Fundraiser" tab > Select "Transfers" button
   • All other countries - To get to your transfers, Log into GoFundMe > Select "Your fundraisers" from top right menu > Choose “Transfers” from the left menu
2. From the "Transfers" page, click "Edit" next to your bank account under "Payout"
3. Then click "Continue to Adyen" or "Continue to Stripe", depending on your payment partner
4. Click the section that's indicated in red. For Adyen, the upload button will be in the bottom right-hand corner next to the "Edit" button. For Stripe, select the "Update" button and you can take a new photo of your document or upload a file from your device.

Documents must meet the following requirements

Personal government-issued ID

• Not expired, not a temporary ID (Individual must be over 18 years of age)
• Full legal name that matches the one on your bank statement and the name entered for transfer set-up
• Clearly visible, colour photo
• Front and back of ID (as separate images) or full passport photo page
• Show all information – nothing should be blanked out
• Show all four corners and edges of ID
• The file size must be at least 100 KB and no larger than 10 MB
• JPGs work better than PDF formatting

Personal bank statement

• Full legal name that matches ID
• Bank logo
• Account or IBAN number
• Date less than 30 days ago
• Sort code (if in the UK/ ROI)

If you don't have a statement available, you can use:

• Crossed check (in colour)
• Direct deposit form, signed and stamped by a bank employee
• Bank application, signed and stamped by a bank employee
• Bank letter, signed and stamped by a bank employee

All of these documents must still show the requirements listed above.

All requirements listed above must be included and printed on the document, not handwritten.

Organisation’s bank account

Please click here if you are transferring funds to an organisation’s bank account.  

Trouble with document verification

If your documents haven’t been verified, you'll see a banner on your "Transfers" page letting you know what the issue is. We’ve suggested solutions for the most common issues we see, but if you continue to have trouble, please submit your verification documents to our team. For all uploads, make sure the image is high quality and all information is easy to read. 

Names on your ID and bank statement don't match the name entered during transfer setup 

Edit the information in your bank transfers.

The ID or passport you're uploading has expired

It will be best to add a trusted friend or family member as the beneficiary. Learn how to invite a beneficiary.

Bank statement shows a credit union member number rather than an account number

Ask the bank for a statement showing the last 4 digits of your account number or use a voided cheque.

Bank statement is more than 30 days old

Ask the bank for a recent bank statement or use a voided cheque.

Bank document does not show your name, the last four digits of your account number or your bank’s logo

Ask the bank for a statement showing the necessary information or use a voided cheque.

Uploading a document again

If you've already uploaded a document that wasn't verified and need to upload a different one, follow these steps:

1. Initiate process by clicking the link provided in the email titled “Action required - withdrawal setup failed” OR click the red banner in the “Transfers” page of your GoFundMe account
2. Then click "Continue to Adyen" or "Continue to Stripe", depending on your payment partner
3. Click into the section, identity or bank that has a red banner. The button to upload will be in the bottom right-hand corner next to the "Edit" button

If you're still having trouble with these steps, please submit this form.