Uploading documents for bank transfers

Documents won't be needed for every customer, but our payment processor may request them in order to ensure that your money reaches you safely. Even if you’ve already received some money, we may need you to upload additional supporting documents to transfer your remaining balance.

Please note that online payment systems like PayPal, Venmo and CashApp often don't meet document requirements to transfer funds. If you prefer an online banking option, true online banks like Ally Bank are the better option.

How to upload documents

  1. Begin by clicking the link provided in the email with the subject line "Action required - transfer set-up failed" or in the "Transfers" section of your GoFundMe dashboard
  2. Click on your bank account under "Saved accounts"
  3. Then click "Continue to Adyen" or "Continue to Stripe", depending on your payment partner
  4. Click the section that's indicated in red. For Adyen, the upload button will be in the bottom right-hand corner next to the "Edit" button. For Stripe, select the "Update" button and you can take a new photo of your document or upload a file from your device.

Documents must meet the following requirements:

Personal government-issued ID

  • Not expired, not a temporary ID
  • Full legal name that matches the one on your bank statement and the name entered for transfer set-up
  • Clearly visible colour photo
  • Front and back of ID (as separate images) or full passport photo page
  • Show all information – nothing should be blanked out
  • The file size must be at least 100 KB and no larger than 10 MB
  • JPGs work better than PDF formatting

Personal bank statement

  • Full legal name that matches ID
  • Bank logo
  • Account or IBAN number
  • Date less than 30 days ago
  • Sort code (if in the UK/ ROI)

If you don't have a statement available, you can use:

  • Crossed check (in colour)
  • Direct deposit form, signed and stamped by a bank employee
  • Bank application, signed and stamped by a bank employee
  • Bank letter, signed and stamped by a bank employee

All of these documents must still show the requirements listed above.

NB: For ease of verification, all of this information should be shown on one page. If shown on multiple pages, the document may need to be sent for an additional manual review.

All requirements listed above must be included and printed on the document, not handwritten.

Organisation’s bank account

Trouble with document verification

If your documents haven’t been verified, it’s probably due to one of the reasons below. We’ve suggested a solution for each, but if you continue to have trouble, please contact our team by submitting your documents here.  For all uploads, make sure that the image is high quality and all information is clearly readable. 

  • Names on your ID and bank statement do not match the name entered during transfer set-up 
  • The ID or passport you're uploading has expired
    • It will be best to add a trusted friend or family member as the beneficiary. Learn more here
  • Bank statement shows a credit union member number rather than an account number
    • Ask the bank for a statement showing the last 4 digits of your account number or use a crossed cheque
  • Bank statement is more than 30 days old
    • Ask the bank for a recent bank statement or use a crossed cheque
  • Bank document does not show your name, the last four digits of your account number or your bank’s logo
    • Ask the bank for a statement showing the necessary information or use a crossed cheque

Not seeing what you need?

Contact us

We're here for you

Still need help? We’ll connect you with one of our Customer Care specialists to provide you with personalised support.

Contact us