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Why has my fundraiser been suspended?

One of our main goals is to ensure that your GoFundMe fundraiser complies with our Terms of Service.

If fundraiser content violates our Terms of Service, the fundraiser may be suspended by the GoFundMe Community Management team. 

When a GoFundMe fundraiser is suspended, the link is inactive to the public and can only be viewed by the GoFundMe organiser or the added beneficiary.

How can I tell if my fundraiser has been suspended?

When a GoFundMe fundraiser has been suspended, a banner displays at the top of the fundraiser dashboard as shown below.

SuspendedFund_en-us.jpg

An email with the subject  "Urgent Message from GoFundMe - Response Required" will also be sent to the GoFundMe organiser addressing the suspension. This email could be hiding in your spam, junk or inbox folders - so please check there.

In order for the GoFundMe fundraiser to be reinstated, the GoFundMe organiser must follow the instructions provided in the original email.

If you are the GoFundMe organiser, simply reply to our initial email when you have completed the steps provided, and our Community Management or Trust & Safety team will be able to complete their review.

If you are the beneficiary, you may not have received an email. So we recommend that you ask the GoFundMe organiser to make sure they followed the instructions provided in our initial email.

If you cannot find our Trust & Safety team’s initial email, please contact us here.

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