If you’re unable to sign in to your GoFundMe, please double-check that your log-in information is correct. If you’ve forgotten your password, you can reset your password here.
- Try from a different device. If you’re on a mobile device, use a computer instead (or vice versa).
- Try with a different browser. Google Chrome and Firefox are generally the most reliable.
- Try a different internet connection. If you're using mobile data, switching to Wi-Fi or another connection might help.
- Clear cookies and cache.
- Try signing in in incognito mode.
- Temporarily disable the ad blocker if you are using one.
If you still can’t sign in to your GoFundMe and think someone might have accessed it without your permission, check for these signs of a compromised account:
- Name, email address, phone number, bank details and/or password has been changed
- An unfamiliar fundraiser has been created within the GoFundMe
- Unrecognised charge on your bank statement with a merchant descriptor of either GoFundMe or WePay (WPY)
- Donation email confirmation to a fundraiser you do not recognise
We can help secure your GoFundMe if you think it’s been compromised. Please contact our Customer Support team here, and include "Compromised account" in the subject line.
Here are some other things to bear in mind to ensure that your GoFundMe is secure:
- GoFundMe will never contact our customers through the fundraiser contact form to request contact, identification or other personal information.
- If you suspect someone is impersonating GoFundMe or an employee of GoFundMe, please contact us to verify the authenticity of the message.
- Sign in to GoFundMe only via GoFundMe’s official website and always look for the green lock showing the site is securely encrypted.
If you’ve received suspicious correspondence regarding your GoFundMe fundraiser, please do not respond. Instead, forward it to email@example.com or write to our team directly by clicking the "Contact Us" button below. We also encourage you to reset your GoFundMe and payment account passwords if you ever receive a suspicious email. If you need assistance with that process, just let us know.