Properly setting up your withdrawals can take some time. It's important to plan ahead and get this process started as soon as possible to avoid any issues.
- You must verify your email address within 14 days of receiving your first donation, or incoming donations will be paused. If the email address is not verified within 30 days, donations will be automatically refunded. Please check your spam/junk folders for the verification email!
- You or your beneficiary must add withdrawal information and complete any requested verification within 30 days of receiving your first donation, or incoming donations will be paused.
- Your donations will be automatically refunded if your withdrawals are not completely set up and verified within 90 days of receiving your first donation.
- If you do not provide verification information required by our payment processor within 60 days, any donations received after their initial request will be automatically refunded as well. You will receive emails prompting you to upload or provide this information.
This is because our payment partners are online payment processors only, and are not allowed to act as a bank by holding on to your funds for long periods of time.
Please note: If further verification is requested, once you upload the needed documentation within your account or provide it to our team, it can take several days for the verification process to complete. That full process will need to be done within the noted deadlines above, to avoid paused donations or refunds. Due to this, we suggest starting the withdrawal process as soon as possible, ahead of any deadlines.
Please keep watch in your email inbox (and spam folder) for an email from our team titled, "Important Message from GoFundMe". If you receive that, please respond to that email as soon as possible. Our team will need to work with you to complete further verification, before funds can be sent.
Once withdrawals are set up and verified, funds will be automatically sent to you via bank transfer, to arrive in 2 to 5 business days. Withdrawals will not affect your fundraiser - your page will still show the total amount donated, and new donations will continue to be accepted.