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Business or organisation account troubleshooting tips

Here, you'll find solutions to some common questions about setting up transfers to your business or organisation bank account. 

Problems verifying business details

Please make sure that you update the "Legal Business Name" section from the auto-populated fundraiser title. This should be the organisation's name as it appears on government registration documents.

Organisation has multiple names

If the registration documents and the bank account show different names for the organisation, enter your legal business name in the 'Legal business name' field, and then enter the name on your bank statement in the 'Doing business as' section, shown below:

BusinessTransfer_en.png

 

Problems verifying decision-maker details

If your organisation operates outside of the United States, our payment partner requires a minimum of one owner/controller and one signatory to be added to the decision-maker section of the verification portal. 

For organisations inside the United States, our payment partner requires a minimum of one controller and one signatory to be added to the business owner section of the verification portal. If you are considered an "owner", you will be required to select all 3 roles in the drop-down menu: Owner, Controller and Signatory.

2023-01-25_17-05-17.png

If you do not meet the requirements of a controller or owner, you will need to coordinate with someone who is considered a controller to add their details to fulfil the requirements in the business owner section.  If you’re not sure if you’re considered a controller, please see the list of titles that fulfil this requirement here.

Problems uploading ID

The images must meet the following criteria:

  • the photo must be in colour
  • The ID must not be expired
  • The photo must be clear and show all four corners of the document
  • The file size must be at least 100 KB but no larger than 2 MB
  • The file type must be a PDF, JPG or JPEG

Here are some examples:

id_together.png

Passport.png

If you get an error when uploading your image, try the following:

  • Turn off the flash and take a new image
  • Crop the image more closely without cutting off the corners
  • Use a Chrome browser and try an incognito window

Need to change information 

If you've already entered your information but need to make changes, you'll need to go back to your transfers page. To do that, simply follow these steps from within your GoFundMe account:

  1. Select "Bank transfers"
  2. Select your bank under the "Linked accounts" section, and you'll be taken to our payment partner's secure information portal

If you need any further assistance, please click "Contact Us" below.

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