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Connecting your bank account

Connecting your bank account to your GoFundMe account is an easy and safe way to transfer the money you have raised.  In the US and Canada, you’ll be able to connect through Trustly, a third-party service hosted by GoFundMe, instead of having to enter your bank details manually. 

Using Trustly to connect your bank account dramatically reduces the risk of a failed withdrawal due to a typing error, since you won’t be entering your account and routing information manually.

In the US and Canada, you can follow these steps to use Trustly when setting up withdrawals:

  1. Select the fundraiser you would like to withdraw from
  2. Click the "Withdraw" icon (or "Bank transfer" if using the GoFundMe app)
  3. Select "Set up withdrawals"
  4. If the donations are for yourself, choose "Myself"
  5. Enter your personal information, click "next" and then you’ll be taken to the Trustly integrated screen
  6. Choose your bank from the pre-selected options. If you can't see your bank, select "All other banks" in the bottom right-hand corner (shown below)
  7. Confirm that you want to move forward by clicking “OK, got it!”, which will take you to your bank's online login page
  8. Once logged in, you’ll be able to select the account you would like funds to go to
  9. Select your preferred account and click "Continue" 

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What to consider when using Trustly to connect your bank

  • Connecting a bank account is very secure. This process does not give GoFundMe access to your bank accounts and we cannot see any of the personal information within your online bank account.
  • The bank account you connect still needs to match the name you entered with your personal information. Do not sign in to someone else’s bank account, even if you have their login information. If you would like to add a beneficiary, please review this article.
  • Our payment processors primarily support current accounts. Transfers to savings accounts are often unsuccessful, so we recommend using a current account whenever possible.
  • If you’re having trouble logging in to your bank account, double-check to make sure the username and password are correct, and if that doesn't fix it, we suggest that you contact your bank directly.

Unable to connect your bank account 

If you are having trouble using Trustly to connect your bank, we apologise for the inconvenience and we would like to know more about your experience. Please consider submitting your feedback using this secure form so that we can understand the issue better. You can then use the steps below to enter your bank details manually.

If Trustly is not available in your location or you choose not to use it, you can still enter your bank details manually. To do so, follow these steps after signing in to your GoFundMe account

  1. Select the fundraiser you want to withdraw from 
  2. Select "Withdraw" (or "Bank transfer" if using the GoFundMe app)
  3. Select "Set up withdrawals" 
  4. If the donations are for yourself, choose "Myself" 
  5. Enter your personal information
  6. On the page with the title "Connect bank account", select "Or manually add your bank information" instead of selecting your bank. (You may need to scroll down to see this option if you are on a mobile device) 
  7. Input your bank information when prompted

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Trustly is a Nacha Preferred Partner for Online Banking Payment & Verification, and if you would like to learn more about Trustly, you can find additional information at their website: https://www.trustly.net/us

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