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I have set up withdrawals, why haven’t I received my funds?

If you’ve added withdrawal information but aren’t receiving the funds, there could be a few reasons for this but don’t worry – we have a solution for each one. Please look at the list below and read through the questions to see which situation might apply to your account. 

Difference between the name listed for personal and bank information.

  • Have I entered my personal information with someone else’s bank details?
  • Is my name listed differently on my ID than on my bank statement?
  • Did I enter a nickname instead of my legal name at any point?
  • Have I uploaded documents multiple times and am I still receiving an error message?

If you think this situation might apply to you, please look at this article for additional information.

Documents need to be uploaded for our Payment Partner to verify.

  • Has it been more than 5 working days since you set up withdrawals?
  • Is there a banner displayed within your GoFundMe account asking for additional verification?
  • Have you already received some funds and then further withdrawals stopped being issued?

If you think this situation might apply to you, please look at this article for additional information.

Incorrect bank details have been entered.

  • Have you received an email notifying you of a withdrawal that hasn't arrived?
  • Are you being prompted to update your bank account details within your GoFundMe account?

This situation can be fixed by following these steps:

  1. Sign in to your GoFundMe account
  2. Select the fundraiser you want to manage
  3. Select the "Withdraw" button at the top of your Dashboard
  4. Select "View withdrawal overview"
  5. Select the pencil to the right of "Bank details"
  6. Add your new account information and select "Connect"
  7. Finally, select 'Confirm' to complete the changes

A withdrawal was sent using the correct bank account details but has not arrived.

  • Has it been more than 5 working days since the withdrawal was sent, and you haven’t received any additional notifications about a verification issue?

If you think this situation might apply to you, please look at this article for additional information.

Your account is under review by our Trust & Safety team.

  • Have you received an email titled "Important Message from GoFundMe" or "Urgent Message from GoFundMe"?
  • Is something to do with your fundraiser against our Terms of Service?

If you think this situation might apply to you, please look at this article for additional information.

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