Changing bank transfer frequency
Once bank transfers are fully verified, they’ll start being sent automatically on a daily basis and cannot be paused. This is due to laws and regulations that limit the amount of time our payment processor can hold your funds. However, you can edit the frequency of transfers if you'd like.
Follow these steps to update your transfer frequency:
- Select "Transfers" tab from the vertical menu on the left
- Select the button to the right of "Payout" (It will display your current choice of frequency.)
- Choose your preference and save changes
Weekly transfers initiate on Mondays, and monthly transfers initiate on the 1st of each month. Once initiated, transfers take 2-5 business days to reach the bank account on file.
The first transfer will always begin the day after you’ve successfully entered your bank transfer information. Every transfer after the first one will then be sent according to the frequency you’ve chosen, as funds are received and verified.
We're here for you
Still need help? We’ll connect you with one of our Customer Care specialists to provide you with personalised support.
Contact us