Troubleshoot withdrawals that are in progress
I have set up withdrawals, why haven’t I received my funds?
If you’ve added withdrawal information but aren’t receiving the funds, there could be a few reasons for this but don’t worry – we h...
Withdrawal is less than expected
Each time a donation is made, it goes through a verification process before it becomes available for withdrawal. Your withdrawals w...
Removing a hold on your fundraiser
Why have my withdrawals been paused? Our team will sometimes temporarily pause outgoing withdrawals to an organiser or beneficiary'...
Changing your bank details
If you close your bank account or if you’d like to send your fundraiser’s remaining funds to a different account, you can update you...
If you have been receiving withdrawals but they’ve stopped, we may need more information from you. We will request two types of info...
- I have set up withdrawals, why haven’t I received my funds?
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