Mobile banking and prepaid debit cards

Mobile banking

Any account used for bank transfers from GoFundMe must have both a sort code/routing number and an account number. You must also be able to provide documentation and verification including: 

  • Government-issued ID with a name that matches the account holder
  • A bank statement that shows:
    • Full legal name
    • Bank logo
    • Account or IBAN number
    • Statement must be less than 30 days old
    • Sort code (if in the UK/ ROI)

Certain online banks don’t provide the documentation that our payment processors need, so it’s very important to confirm that you're using a bank that can provide these documents.

Even if you’ve already transferred funds to an account, if you’re prompted to upload further verification documents and cannot provide them, no additional funds can be sent to that account and a different account will need to be added.

Prepaid cards

NB: If you’re using a prepaid debit card or a mobile banking account, you may need to provide documentation from the issuing bank or parent bank, rather than from your selected online card issuer.

Our top priority is to make sure that your funds reach you safely, so it’s important to be aware that there are some risks involved with using a prepaid debit card.

If you enter the routing or account number incorrectly and your transfer is sent, it will not go to your card and there’s a significant risk that we won't be able to recover those funds. If you do use a prepaid card, we strongly recommend that you double and triple-check the information you enter in order to avoid any issues.

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