Contacting support

We strongly suggest that you have a look at our top articles to see if you can quickly find your answer:

• Requesting a Refund
• Documents required to withdraw funds
• When will I receive my money?
• Withdrawals Stopped

If you're concerned about a potentially fraudulent fundraiser, you can report it to our Trust and Safety team. Learn more about reporting a fundraiser here.

Important: Please do not report your own fundraiser in an effort to contact our support team. Doing so will result in additional delays for your fundraiser.

1. Click the “Get help” button at the bottom of each Help Center article.
2. Enter your question in the box to see potential answers to your question. 
3. If your question is still not answered, please complete the short form which provides our team with necessary information. 

Please keep the following in mind when contacting our team:

• Please provide the exact email address you used to create your GoFundMe account or make a donation. 
• If you're not sure which email you used, please let us know any other email addresses you might have used or provide the fundraiser link that you're writing about.
• If you are writing on behalf of someone else, please include their email address or ask that person to contact us directly. For security purposes, we can only share the account information when communicating through the email address on file.