Troubleshoot withdrawals that are in progress

If you’ve added withdrawal information but aren’t receiving the funds, there could be a few reasons for this but don’t worry – we h...

Each time a donation is made, it goes through a verification process before it becomes available for withdrawal. Your withdrawals w...

Why have my withdrawals been paused?  Our team will sometimes temporarily pause outgoing withdrawals to an organiser or beneficiary'...

If you close your bank account or if you’d like to send your fundraiser’s remaining funds to a different account, you can update you...

If you have been receiving withdrawals but they’ve stopped, we may need more information from you. We will request two types of info...