Troubleshoot withdrawals that are in progress
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I have set up withdrawals, why haven’t I received my funds?
If you’ve added withdrawal information but aren’t receiving the funds, there could be a few reasons for this but don’t worry – we h...
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Withdrawal is less than expected
Each time a donation is made, it goes through a verification process before it becomes available for withdrawal. Your withdrawals w...
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Removing a hold on your fundraiser
Why have my withdrawals been paused? Our team will sometimes temporarily pause outgoing withdrawals to an organiser or beneficiary'...
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Changing your bank details
If you close your bank account or if you’d like to send your fundraiser’s remaining funds to a different account, you can update you...
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Withdrawals Stopped
If you have been receiving withdrawals but they’ve stopped, we may need more information from you. We will request two types of info...
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I have set up withdrawals, why haven’t I received my funds?
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