Verifying your phone number

You will be required to verify your account by phone for personal fundraisers. Verifying your phone number allows an extra layer of protection whenever you are managing your funds. 

The  phone number must be from the same country that you created the fundraiser in. For example, if you set up a fundraiser in the United States, you will need to have a code sent to a US phone number, within the 50 states.

Note: When you are verifying, enter the 5-digit code contained within the text message, and not the number that the code is sent from. You will have 10 minutes to enter the code. 

Trouble receiving the code

Please try the following troubleshooting steps to re-send it:

  • Try from a different device. If you’re on a mobile device, use a computer instead (or vice versa).
  • Try with a different browser and make sure you have a strong internet connection. Google Chrome and Firefox are the most reliable.
  • Contact your phone provider. Some providers may block text messages that are auto-generated.

Please review this Help Center article if you need to change the phone number on your account.

Was this article helpful?
4105 out of 13018 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below. We’ll provide you with personalised support and connect you with one of our Customer Care agents if needed.

Get help