If you log into your account and see the following red banner, your account is under review by our Trust & Safety team.
Our main goal is always to ensure that donors understand how their donations are handled and to help make fundraisers as successful as possible, while staying within our Terms of Service. If your fundraiser conflicts with our Terms, we will reach out to you to resolve the issue. One way to help resolve this is to ensure that your fundraiser is completely transparent.
If your account has a hold, our team would have sent the GoFundMe organizer an email titled "Important Message from GoFundMe' or ‘Urgent Message from GoFundMe - Action Required" addressing the hold. This email could be hiding in your spam, junk, or inbox folders - so please check there.
If you are the GoFundMe organizer, simply reply to our initial outreach and our Community Management or Trust & Safety team will be able to finalize their review. If you do not see the email, please contact our team here.
If you are the beneficiary, the email may have gone to your GoFundMe organizer. We recommend asking the GoFundMe organizer to check for the email and address the points there before getting in touch with our team.
Once the GoFundMe organizer has replied directly to our outreach, a member of our Trust & Safety team will review the account within 24-48 hours. You’ll either receive a reply from our team letting you know the withdrawal hold is lifted, or the next time you sign into your GoFundMe account the banner mentioning that the funds are on hold will be gone.