Why are my bank transfers paused?
Our team will sometimes temporarily pause outgoing transfers to an organizer or beneficiary's bank account while we review the fundraiser. Usually, this is because we need more information about the fundraiser to ensure donors understand how their donations are handled and to help make the fundraiser as successful as possible. Don’t worry—our team wants to help you resolve this right away so you can continue fundraising and receiving your donations.
Will GoFundMe notify me about my account?
If your transfers are paused and we need more information from you, we will notify you in several ways. Please keep in mind that in some situations, you may not receive an email alert from us, or you may notice that your transfers are paused before we can reach you.
Two ways we may notify you:
- This red banner stating "Your fundraiser is currently under review and transfers are on hold" will appear in your account:
- Sometimes the GoFundMe organizer or beneficiary will receive an email titled "Important Message from GoFundMe- Response Required,” or ‘Urgent Message from GoFundMe - Action Required." Please note that this email could be hiding in your spam, junk, or inbox folders. If you are the recipient of the funds, you will need to ask the GoFundMe organizer to check for this email.
How can I resolve this and receive my funds?
In order to receive your funds as quickly as possible, please find and reply to the email.
If you find that your fundraiser can no longer accept donations or you cannot transfer your funds, please contact our team here.
Once you have replied directly to our outreach, a member of our team will review your account. You will either receive a reply from our team letting you know whether we need additional information, or that the review has been completed and you’re all set to continue fundraising and receiving your funds. Please refrain from submitting multiple requests for the review to our team, as this can delay the process.
Fundraisers for the humanitarian crisis in Ukraine
We are currently reviewing fundraisers related to this crisis to help ensure that they comply with applicable laws and that funds can be delivered safely and securely. While a review is in progress, the fundraiser cannot receive donations.
At this time, fundraiser reviews typically take 2 to 5 business days, and our team will follow up with organizers via email if we need additional information. We appreciate your understanding as this situation is constantly evolving and our team is closely monitoring events.
Please note, these reviews cannot be handled through live chat, so if you have an existing email conversation with our team, it is best for you to follow up there with any additional questions.