For personal campaigns in select countries, you may be required to verify your account by phone. Verifying your phone number (a.k.a, using MFA - Multi Factor Authentication) before you withdraw allows an extra layer of verification whenever you are managing your funds. Relying on a password alone is less secure, because a password is something that someone else may be able to obtain. Multi-Factor Authentication (MFA), is a powerful tool against hackers and scammers.
When verifying, you will need to make sure that you use a phone number in the country that you created the campaign in. For example, if you set up a campaign in USD, you will need to have a code sent to a US phone number within the 50 states. If you set up a Canadian campaign, you will need to verify with a code sent to a Canadian phone number.
If you are currently abroad without access to your phone, you have a few options:
- You can ask close friend or family member to provide a phone number in the country you signed up with. They'll need to also give you the 2-step authentication code each time you log in to GoFundMe on a new device. The codes expire in 10-15 minutes so make sure it's someone that you can easily speak with.
- You can sign up for a free number from TextNow. This is a free number you can use to receive texts and phone calls on your computer or tablet.
- If you have one, you can also try using a Skype number. Our verification codes will work with them, even if you are overseas.
If these options will not work for you, please contact our team by explaining a bit about the situation so we can best assist.