If you’re having trouble verifying the code for your phone number, check out these troubleshooting tips:
Wait 15 minutes to request a new code.
If you haven't verified with your phone yet and haven't received a code through text message, we'd first recommend waiting 15 minutes for the code to arrive, and then requesting a new code if it doesn’t come.
Verification codes expire after 10 Minutes.
Be sure you enter only the most recent code you receive, and that you do so within 10 minutes of the code arriving to your phone.
Codes will always be five or six digits.
If the code you type in isn’t working, make sure you're entering a five or six digit code. The code will come from a five-digit number, so please check that you’re not entering the phone number the code is coming from by mistake.
Make sure you have good cell phone reception.
These codes are sent like any other text or phone call, so if you don’t have great service where you are, please try waiting 10 minutes and moving somewhere with a more reliable connection.
Request the code via ‘Voice Call.’
If you still aren't getting a text message, try requesting a code via ‘Voice Call’ (or vise versa).
If you haven't verified your phone number yet, follow these steps from a desktop or laptop computer:
- Sign in to your GoFundMe account here
- At the ‘Protect Your Account’ pop up message, select to receive a ‘Voice Call’
- If you’ve already entered your phone number, click the ‘Back’ button to request a voice call instead
If you've verified your phone number before, and are now trying to verify it on another device, click the 'Didn't receive a code?' option. You’ll then see the ‘Voice Call’ option appear.