GFM-logo

Handling chargebacks

A chargeback happens when a donor contacts their card provider and disputes the payment associated with their donation. Their bank or card issuer then removes the funds from your GoFundMe account and sets them aside while they review the chargeback request.  

This usually happens when a donor doesn't recognize the charge on their account and calls their card company out of concern, and you can use the following options if you’d like to dispute or challenge the chargeback.

I know the donor, and they did not intentionally dispute the donation

If you know the donor personally, try reaching out to them to remind them what their donation was for. Then, they can call their card provider to drop the chargeback, or donate to your fundraiser again.

I don't know the donor, but I want to challenge the chargeback

If you don’t know the donor and  wish to challenge the chargeback, please contact our team here, and we'll work with the parties involved to try to resolve this.

 

Otherwise, you can concede to the chargeback and return your donor's payment back to them.

Was this article helpful?
4 out of 14 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below and we'll provide you with personalized support and connect you with one of our Customer Care agents if needed

Get help