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Why isn't my campaign accepting donations?

US & Canada


There are a few reasons why your campaign might not be accepting donations:

  • You haven't confirmed your WePay account yet. This is done via the confirmation email sent to you from GoFundMe/WePay, and allows you to set a password for your WePay account. If this isn't done within 14 days, your campaign will stop accepting new donations.
  • You haven't set up your withdrawals within 30 days of your first donation. Learn more about why you need to make a withdrawal within 30 days

UK, Australia & Europe

  • When you signed up for GoFundMe, a corresponding Stripe account was created under the same email. An activation email will be sent to you from Stripe after you get your first donation.
  • If you don't activate your Stripe account within 7 days, your account will stop accepting new donations.
  • If this isn't done within 21 days of your first donation, your donations will be refunded completely. 
  • Can't find the activation email? Log in to your GoFundMe account, then click here

Still can't find your answer? Click here to ask our Customer Happiness team directly and we'll get back to you in under 5 minutes, guaranteed!

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