Phishing is an attempt to get personal information (such as a username, password, or financial information) by pretending to be a website or person. People with bad intentions can use the internet for this type of fraudulent behavior.
Phishing behavior on GoFundMe includes contacting GoFundMe organizers through their fundraisers and posing as a legitimate donor, organization, or even as GoFundMe or a GoFundMe employee.
Please take extra precaution in opening suspicious emails or links, especially urgent requests or promises of additional donations. Don't use the links in an email, instant message, or chat to get to any web page if you suspect the message might be fake or the sender untrustworthy.
GoFundMe will never contact our customers through the fundraiser contact form to request contact, identification, or other personal information.
If you ever suspect that someone is impersonating GoFundMe or an employee of GoFundMe, please contact us to verify the authenticity of the message.
Additionally, customers should only sign in to their GoFundMe accounts via GoFundMe’s official website. Customers should always look for the green lock showing the site is securely encrypted.
If you have received any suspicious correspondence regarding your GoFundMe fundraiser, please do not respond; instead, forward it to firstname.lastname@example.org or write our team directly by clicking the "Contact Us" button below. We also encourage you to reset your GoFundMe and payment account passwords any time you receive a suspicious email. If you need assistance with that process, just let us know.
We appreciate you staying vigilant and helping us keep GoFundMe safe.