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Recognizing suspicious emails or phishing attempts

What is phishing?

Phishing is an attempt to get personal information (such as a username, password, or financial information) by pretending to be a website or person. People with bad intentions can use the internet for this type of fraudulent behavior.

Phishing behavior on GoFundMe includes contacting GoFundMe organizers through their fundraisers and posing as a legitimate donor, organization, or even as GoFundMe or a GoFundMe employee.

How can I avoid phishing?

  • Take extra precaution in opening suspicious emails or links, especially urgent requests or promises of additional donations. 
  • Don't use the links in an email, instant message, or chat to get to any web page if you suspect the message might be fake or the sender untrustworthy.
  • Only sign in to GoFundMe accounts via GoFundMe’s official website. Customers should always look for the green lock showing the site is securely encrypted.

GoFundMe will never contact our customers through the fundraiser contact form to request contact, identification, or other personal information. GoFundMe will also never ask you to pay in order to be included in GoFundMe's relief initiatives. For more information regarding possible grant qualifications, please follow this link.

What if I’ve come across something suspicious? 

If you ever suspect that someone is impersonating GoFundMe or an employee of GoFundMe, please contact us to verify the authenticity of the message.

If you have received any suspicious correspondence regarding your GoFundMe fundraiser, please do not respond; instead, forward it to abuse@gofundme.com. We also encourage you to reset your GoFundMe and payment account passwords any time you receive a suspicious email. 

We appreciate you staying vigilant and helping us to keep GoFundMe safe

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