Our Payment Review team is working around the clock to prevent the unauthorized use of cards on GoFundMe. If you see a charge on your statement, but did not recently donate on the platform, we are here to help.
If you’re unsure of whether the charge is related to a donation that you recently made, you can search for the donation receipt in your email inbox to confirm (the subject will be "Thank you for your donation"). If you find that you did donate to a fundraiser, but you see two charges, they are likely for your donation and voluntary tip.
If you are sure that an unauthorized donation was made using your card, please contact our team by filling out this form. Cards can be compromised and used at any merchant across the web, so it is also essential to contact your card provider to report the use of the card.
Handling a receipt for a donation you did not make
If you received a receipt but did not donate to a fundraiser, the first thing you should do is review your credit and debit card statements to see if any unauthorized charges were made. If you see any charges that correspond to donations you did not make, you can contact our team by filling out this form.
If you do not see any charges on your card, it is possible that someone entered the wrong email when making their donation, which led to the receipt being sent to you. If you determine that was the case and you'd like to unsubscribe from GoFundMe emails, you can do so by selecting “unsubscribe” at the bottom of the email.