GFM-logo

Withdrawals Stopped

If you were receiving withdrawals but they’ve stopped, we may need more information from you. We will request two types of information to verify withdrawals:

Bank or identity information: 

  • Even if you’ve already received some money, you may need to upload documents to send the remaining balance. This is a security measure in place to continue to keep your funds safe.
  • If you have already uploaded documents and your withdrawals are still on hold, you may want to check this article to see why they weren’t verified.  
  • You can learn more about the document upload process in this article.

Fundraiser information: 

  • Sometimes we need to know more about the intention of your fundraiser, the recipient of the funds, or how the funds will be managed. 
  • If we need this information from you, you will have received an email titled "Important Message from GoFundMe' or ‘Urgent Message from GoFundMe - Action Required".  

You can learn more about what is needed and next steps here.

Was this article helpful?
8 out of 77 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below and we'll provide you with personalized support and connect you with one of our Customer Care agents if needed

Get help