Is your campaign unable to accept donations? Check out the reasons why donations become paused and how to fix them here.
If your email address has not been verified within 30 days of your first donation, all donations will be fully refunded to donors.
Setting up withdrawals
To accept donations again, just set up your withdrawals by selecting the "Withdraw" button.
Update campaign information
To accept donations again, make sure the questions in the email are addressed and reply to the message you received.
Campaign is under review
For your safety and security, our payment partners review campaigns to ensure all funds go to the right place. If there is a question about your withdrawals, the payment partner will reach out to you directly, and sometimes put incoming donations on hold.
To accept donations again, follow the directions shared by the payment partner in their email. Read more about their document verification process here.