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Withdrawals or Incoming Donations on Hold

Is your fundraiser unable to accept donations? Check out the reasons why donations become paused and how to fix them here.

Verify Email

If your email address has not been verified before 14 days of your first donation, donations to your fundraiser will be paused. To accept donations again, search for the email titled “Verify Your GoFundMe Email” and confirm your email address.

If your email address has not been verified before 30 days of your first donation, all donations will be fully refunded to donors.

Setting up withdrawals

If withdrawals have not been set up before 90 days of your first donation, all donations will be refunded. You will receive emails every day reminding you to set this up, but another way to check if you still need to do this is by signing into your account. A notification will show up explaining if you need to update your personal information, bank information, or both.

To prevent this from happening, just set up your withdrawals by selecting the "Withdraw" button.

Update fundraiser information

There will be certain situations where GoFundMe’s Community Management or Trust & Safety Team will require updates to be made to your fundraiser and put it on hold until the changes are made. If this is the reason your donations aren’t going through, the GoFundMe organizer will receive an email about these necessary changes.

To accept donations again, make sure the questions in the email are addressed and reply to the message you received. 

The fundraiser is under review

For your safety and security, our payment partners review fundraisers to ensure all funds go to the right place. If there is a question about your withdrawals, the payment partner will reach out to you directly, and sometimes put incoming donations on hold.

To read more about holds on fundraisers, please follow this link here.

To accept donations again, follow the directions shared by the payment partner in their email. Read more about their document verification process here.

The fundraiser is under our older system

On September 30th, GoFundMe made a transition in the system used for processing donations. If your campaign was still active when this transition was made it will no longer be able to accept donations.

If you are still raising funds for your cause and have already done the following:

  • Verified your email address
  • Added withdrawal information 
  • Replied to verification requests
  • Verified your withdrawal details
  • Updated your fundraiser 

Then you can fill out this form so we can re-create your fundraiser for you on our new system. We will reach out to you as soon as possible.

The following information will be transferred:

  • Fundraiser title
  • Fundraiser image
  • Story
  • Donations added as offline donations
  • Comments
  • Updates

 

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