Is your fundraiser unable to accept donations? Check out the reasons why donations become paused and how to fix them here.
If your email address has not been verified before 30 days of your first donation, all donations will be fully refunded to donors.
Setting up withdrawals
To prevent this from happening, just set up your withdrawals by selecting the "Withdraw" button.
Update fundraiser information
To accept donations again, make sure the questions in the email are addressed and reply to the message you received.
The fundraiser is under review
For your safety and security, our payment partners review fundraisers to ensure all funds go to the right place. If there is a question about your withdrawals, the payment partner will reach out to you directly, and sometimes put incoming donations on hold.
To read more about holds on fundraisers, please follow this link here.
To accept donations again, follow the directions shared by the payment partner in their email. Read more about their document verification process here.