If you are having trouble sending a beneficiary invitation, it is likely that your beneficiary already has an active GoFundMe account with a different payment processor. It is also possible the invitation might be getting caught in their spam or junk mail filters.
If the beneficiary has another email address, the quickest solution is to send a new beneficiary invitation to their alternative email address.
Note: If your beneficiary doesn't have an email address, it makes it difficult for our team to help them withdraw. We suggest getting your beneficiary set up with a Gmail email account because it will be easy to use and takes only a moment to get up and running. The process can be started here.
When the email address is ready, please add them as your campaign's beneficiary so they can withdraw the funds themselves. To do that, click the “Withdraw” button at the top right of your GoFundMe Dashboard and choose “Someone else.” You can enter their name and email address there.
An email invitation will then be sent to your beneficiary. They will have 72 hours to accept or decline that invitation, and if your beneficiary accepts it, a payment account will be created for them in conjunction with your campaign and they will handle the funds.