This article will go over the reasons that you may receive the "We cannot create your account. Contact our support team for help" error.
Your GoFundMe account has been inactive
To fix this issue, please go to your Account Settings (three bars at the top of your screen or the icon with your initials on the mobile app) and scroll to the bottom. There, you will see an option to "Delete Account". You can then create a new account at www.gofundme.com/sign-up. You’ll be able to advance as normal.
Your fundraiser title has special characters
When creating your fundraiser, remove all special characters from your fundraiser title (e.g.,#,@,/,*,-.). After you finalize your fundraiser, you can go back and edit your fundraiser title.
Your account name has special characters or is only one letter long
Your account name must be listed as your first and last name without any special characters (e.g.,#,@,/,*,-,1,2.). Additionally, your first and last names will need to be more than 1 letter. You can edit your account name by signing into your account and going to your settings: www.gofundme.com/settings
Your postal code is not formatted correctly
Make sure your postal code is correctly formatted for the location of your fundraiser and for the currency in which you are raising funds by choosing from the drop-down menu options that our system provides. Once the correctly formatted postal code is entered, you’ll be able to continue with your fundraiser.
If you don’t see the postal code for your area, please contact our team.
You're from an unsupported country
If you are not located in one of our supported countries, you will not be able to create a fundraiser. Click here to view a list of our supported countries.