If you’re not seeing your recent withdrawals in your bank account or if you’ve received a message from GoFundMe or our payment processors that a withdrawal has been cancelled, you may need to correct this information for successful transfers in the future.
Reasons for unsuccessful withdrawals
- The name entered during the withdrawal process doesn’t match the name on the bank account.
- The routing number or bank account number may be incorrect. Please check with your bank for the correct amount of digits to enter. For routing numbers, please note that our payment processors use ACH transfers. Read more on how to edit your bank information.
- Our payment processor may need more information from you. You will receive a separate email for this. If this situation applies to you, please look in your email inbox for a message from their team. Read more on how verify your information with our payment processor.
- There may be a hold placed on your account by our team. Read more about how to remove the hold on your campaign.
If you have already corrected your bank account information, we will send out a new transfer of funds as soon as possible, which will take 2-5 business days to reach your bank account. If you do not see these funds within 10 business days and do not receive a failed withdrawal email from us, please contact us directly.