If you’re not seeing your recent withdrawals in your bank account or if you’ve received a message from GoFundMe or our payment processors that a withdrawal has been cancelled, you may need to correct this information for successful transfers in the future.
Reasons for unsuccessful withdrawals
- The name entered during the withdrawal process doesn’t match the name on the bank account. For security reasons, the name entered when withdrawing must match the name on the bank account.
- The bank account number may be incorrect or may have too many/too little digits. In this case, please check with your bank for the correct amount of digits to enter.
- The routing number may be incorrect. Our payment processors use ACH transfers, so wire transfer numbers will not work to receive funds. We recommend contacting your bank for the correct ACH routing number for your state/area.
A withdrawal may also fail due to our payment processors needing more information to verify your identity. You will receive a separate email for this, and please check out this article for steps to verify your identity.
If you have already corrected your bank account information, we will send out a new transfer of funds as soon as possible, which will take 2-5 business days to reach your bank account. If you do not see these funds within 10 business days and do not receive a failed withdrawal email from us, please contact us for further help.