If you’re not seeing your recent withdrawals in your bank account or you’ve received an email that a withdrawal has been canceled, you may need to correct your bank information.
Please review the following reasons why your bank information may be incorrect:
- The name entered during the withdrawal process doesn’t match the name on the bank account.
- The routing number or bank account number are incorrect. For routing numbers, please note that our payment processors use ACH transfers. The best thing to do would be to contact your bank directly to make sure that you have the correct details.
Important Note: If your funds were sent using incorrect bank information, it might take up to 10 days for funds to be rejected and sent back to GoFundMe.
Once you’ve confirmed the above points, please review this article on how to update your bank information.
Other reasons for failed withdrawals:
- Further documentation is required for verification: You will receive a separate email for this. If this situation applies to you, please look in your email inbox for a message from their team our payment processor. You can read more on how to verify your information with our payment processor here.
- A hold has been placed on your account by our team: You can read more about how to remove the hold on your fundraiser here.