In order to ensure that funds reach you safely, we may ask you to upload documents, like identification or bank statements, for verification. If you haven’t received your funds, and it has been more than 5 business days from the date you expected to receive them, you may need to upload documents. If you have already uploaded documents, but are still receiving error messages this could be due to incorrect bank details or a difference between the name listed for your personal and bank information.
Keep in mind, the verification process can take up to 2 business days. Documents won't be needed for every customer, but it's good to have a valid government-issued ID and your most recent bank statement on hand in case our payment processors request them. Even if you have already received some funds, it’s possible you will still need to upload documents, as our payment partner continues to verify withdrawals as you continue to receive donations.
There are a few ways to upload documents:
- Check your email inbox for a message titled "Action required - withdrawal setup failed." From that email, follow the directions to upload your information.
- Click "Withdraw" within your account to see if you're prompted to upload documents there. You will be asked to verify your information and then upload supporting documents through your account.
- If you are having trouble with this process, you can use this secure form to upload your documents and our team will be able to assist you.
Steps to upload documents through your GoFundMe account shown above.
Personal Bank Account
Here is what may be needed when withdrawing funds to a personal bank account:
- A government-issued photo ID
- Must not be expired
- The photo must be in color
- The photo must be clear and show all four corners of the document
- The file size must be at least 100 KB, but no larger than 2 MB
- JPGs work better than PDF formatting
Examples of acceptable IDs:
- A banking statement that is no older than three months and clearly shows the following:
- Full name
- Bank logo
- Account number
- Sort code (if in the UK/ ROI)
Example of an acceptable bank statement:
Although it is always best to withdraw the funds yourself, if you do not have these documents available to provide, it may be necessary to have a trusted friend or family member who can provide the needed documents withdraw the funds instead. Not to worry, they can always transfer the funds back to you outside of GoFundMe.
Organization's Bank Account
Here is what may be needed if you’re withdrawing funds to an organization's bank account:
- Government-issued photo ID of the person withdrawing the funds (cannot be expired)
- A copy of the organization’s governmental registration, such as articles of incorporation, articles of association, certificate of incorporation, or applicable
- Organization's bank statement that is no older than three months
If you can't find an email from our payment partner, we recommend looking at the other reason your fundraiser may be on hold.
Having Trouble Verifying Your Documents?
Below are some of the most common reasons documents might fail verification, please be sure that your documents meet the following requirements:
- Identity Document
- Legal name on ID doesn't match a nickname entered on your GoFundMe account (Rebecca vs. Becky)
- The ID is expired
- Image quality is too poor for the document to be read
- Bank Document
- Legal name has changed (marriage, name change, etc.) and the bank account doesn't reflect the updated name, causing the information not to match
- You bank with a credit union and the member number is displayed, rather than the account number
- All three requirements (bank logo, full name, and last four digits of the account number) are not shown on the same document
- Bank Statement is older than three months
If you continue to have trouble with your documents, please upload them through this secure form so that our team can assist you.