First, try resetting your password. If that doesn’t work, please try the following:
- Turn off your VPN, if you’re using one
- Try signing in with incognito mode or a private browser window
- Use a different browser. Google Chrome and Firefox are generally the most reliable
- Try a different internet connection. If you're using mobile data, switching to Wi-Fi or another connection can help
- Use a different device. If you’re on a mobile device, use a computer instead (or vice versa)
- Clear cookies and cache
- Temporarily disable your ad blocker, if you’re using one
If you still aren’t able to sign in, please click “Get help”.
If you think someone might have accessed your account without your permission, these could be signs of a compromised account.