If you’re unable to sign into your GoFundMe, please double-check that your login information is correct. If you’ve forgotten your password, you may reset your password here.
- Try from a different device. If you’re on a mobile device, use a computer instead (or vice versa).
- Try with a different browser. Google Chrome and Firefox are generally the most reliable.
- Try a different internet connection. If you're using mobile data, switching to Wi-Fi or another connection can help.
- Clear cookies and cache.
- Try signing in with incognito mode.
- Temporarily disable the ad blocker, if you are using one.
If you still can’t sign in to your GoFundMe and think someone might have accessed it without your permission, consider these signs of a compromised account:
- Name, email address, phone number, bank information, and/or password has been changed
- An unfamiliar fundraiser has been created within the GoFundMe
- Unrecognized charge on your bank statement with a merchant descriptor of either to GoFundMe or WePay (WPY)
- Donation email confirmation to a fundraiser you do not recognize
We can help secure your GoFundMe if you think it’s been compromised. Please contact our Customer Happiness team here, and include “Compromised account” in the subject line.
Here are some other things to keep in mind to ensure the security of your GoFundMe:
- GoFundMe will never contact our customers through the fundraiser contact form to request contact, identification, or other personal information.
- If you suspect someone is impersonating GoFundMe or an employee of GoFundMe, please contact us to verify the authenticity of the message.
- Sign in to GoFundMe only via GoFundMe’s official website and always look for the green lock showing the site is securely encrypted.
If you’ve received suspicious correspondence regarding your GoFundMe fundraiser, please do not respond; instead, forward it to email@example.com or write our team directly by clicking the "Contact Us" button below. We also encourage you to reset your GoFundMe and payment account passwords any time you receive a suspicious email. If you need assistance with that process, just let us know.