Business or organization account troubleshooting tips

Here, you'll find solutions to some common questions about setting up transfers to your business or organization bank account. 

Trouble verifying business details

Please make sure to update the "Legal Business Name" section from the auto-populated fundraiser title. This should be the organization's name as it appears on government registration documents.

Organization has multiple names

If the registration documents and the bank account show different names for the organization, enter your legal business name in the “Legal business name” field, and then enter the name on your bank statement in the “Doing business as” section, shown below:

Trouble verifying Decision-Maker details

Requirements:

• For organizations outside the United States, our payment partner requires at least one owner/controller and one signatory.
• For organizations within the United States, our payment partner requires at least one controller and one signatory.

Definitions:

• A controller is authorized to manage funds on behalf of the organization.
• A signatory is authorized to sign official documents on behalf of the organization.
• An owner is someone who holds 25% or more of the organization.

Additional Guidelines:

• Sole owners can assume all three roles: Owner, Controller, and Signatory.
• If your organization has no owners, you must still assign both a Controller and a Signatory.
• If your organization has multiple owners, list ALL of them in addition to a Controller and a Signatory.

If you do not meet the requirements of a controller or owner, you will need to coordinate with someone who is considered a controller to add their details to fulfill the requirements in the Business Owner section.  If you’re not sure if you’re considered a controller, please see the list of titles that fulfill this requirement here.

Trouble uploading ID

The images must meet the following criteria:

• The photo must be in color
• The ID must not be expired
• The photo must be clear and show all four corners of the document
• The file size must be at least 100 KB but no larger than 2 MB
• The file type must be a PDF, a JPG or JPEG

Here are some examples:

If you get an error when uploading your image, try the following:

• Turn off flash and take a new image
• Crop the image to be closer without cutting off the corners
• Use a Chrome browser and try an incognito window

Need to change information 

If you've already entered your information but need to make changes, you'll need to go back to your transfers page. To do that, simply follow these steps from within your GoFundMe account:

1. Select “Transfers” from the menu on the left
2. Select "Edit" next to your bank account under "Payout", and you'll be brought to our payment partner's secure information portal

If you need any further assistance, please click “Contact Us”, below.