Here, you will find some common troubleshooting issues to help you get your withdrawals set up. This option is currently only available to our US users and businesses. This article covers the topics listed below:
- Where do I start?
- Did I set up my Business Details correctly?
- It says my birthdate is not valid.
- It's not accepting my phone number.
- I can't upload my ID
- I got an error when adding my bank information
- I need to update my information
Where do I start?
After selecting your organization type, you will be sent to our payment partner page so you can submit your information directly for review.
You will be taken to a page that looks like this:
Once you click "get started", you will be prompted for the following information:
Keep in mind, you need to complete all three sections:
- Company details
- Bank details
- Ultimate Beneficial Owner
Fill this out in order starting with the company details. There can be multiple Ultimate Beneficial Owners of a company. You will need all of their details in order to proceed.
If there are multiple entries for one individual, you can remove them by clicking on the box.
Once a section is completed and verified, then it will show up in green as "finished". If it does not show as "finished" but you have submitted the information, additional documents may need to be uploaded. Please check in on sections that say "incomplete".
If you are asked to upload an ID before completing the personal details, but you're getting an error message, you will need to add a new image in order to get to the next step.
Note that you will be asked for the following:
- Home address
- Phone number
- Date of birth
- Last four digits of the individual's Social Security Number
Did I set up my business details correctly?
When starting the process, you first need to enter your "company details". Please be aware to update your business name! The system automatically adds your campaign link as your business name so you will have to change it.
It says my date of birth is not valid
If it says your date of birth is not valid, please try setting up your withdrawals from a Google Chrome browser.
It's not accepting my phone number
When adding your phone number, do not include the country code. Simply select the US flag in the drop-down menu. Remove all spaces before and after your number and any dashes within your number.
I can't upload my ID
The images must meet the following criteria:
- The photo must be in color
- The photo must be clear and show all four corners of the document
- The file size must be at least 100 KB but no larger than 2 MB
- The file type must be a PDF, a JPG or JPEG
Here are some examples:
If you get an error when uploading your image, try these things:
- Turn off flash and try a new image
- Crop the image to be closer without cutting off the corners
- Use a Chrome browser and try and incognito window
I got an error when adding my bank information
If you added your bank information and received an error message, you may need to submit a bank statement for review. When uploading your bank statement, please make sure the following are showing:
- Your bank logo, or bank letterhead (must be issued by the bank)
- The organization's name as the account holder
- The bank account number entered in your GoFundMe account
- Ensure it is less than 3 months old
I need to update my information
If you have already entered your information but need to make changes, you will need to go back to your withdrawal page. To do that, simply follow these steps:
1. [Sign in to your GoFundMe account](https://www.gofundme.com/sign-in)
2. Select the 'Withdraw' button
3. Select ‘View withdrawal overview’
4. Select the pencil to the right of 'Bank information'
If you need any further assistance, please reach out to our support team here.